1. Introduction
At SegmentHub, we respect your privacy and are committed to protecting the personal data of our users, visitors, and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Customer Data Platform (CDP) and Data Management Platform (DMP) services.
Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
2. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular consumer or device. The types of information we collect include:
- Personal Data: Name, email address, phone number, and company name when you register for an account, subscribe to our newsletter, or contact sales.
- Account Data: Billing information, transaction history, and service preferences.
- Usage Data: Information about how you use our website and services, including IP addresses, browser types, operating systems, referring URLs, and pages viewed.
- Customer Data (Processed on Your Behalf): When you use our CDP/DMP, we process end-user data on your behalf as a "Data Processor" (or "Service Provider"). This data is governed by the agreement between you and SegmentHub, and you remain the Data Controller.
3. How We Use Your Information
We use the information we collect for various business purposes, including to:
- Provide, operate, and maintain our website and platform.
- Process your transactions and manage your account.
- Improve, personalize, and expand our services.
- Understand and analyze how you use our website.
- Develop new products, services, features, and functionality.
- Communicate with you for customer service, updates, and marketing purposes.
- Find and prevent fraud and ensure security.
4. Data Sharing and Disclosure
We may share the information we have collected about you in certain situations. Your information may be disclosed as follows:
- Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing, data analysis, email delivery, hosting services).
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition.
- Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
We do not sell your personal information to third parties.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Privacy Rights (GDPR & CCPA)
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You can request copies of your personal data.
- Right to Rectification: You can request that we correct any information you believe is inaccurate.
- Right to Erasure: You can request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You can request that we restrict the processing of your personal data.
- Right to Data Portability: You can request that we transfer the data that we have collected to another organization, or directly to you.
To exercise any of these rights, please contact our Data Protection Officer at [email protected].
7. Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the Site and improve your experience. For more information on how we use cookies and how you can manage your preferences, please review our Cookie Settings page.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Email: [email protected]
Address: Nisbetiye mah. Gazi Gucnar sok. No:4/5, 34340 Besiktas/Istanbul, Turkiye