Use Case Dec 10, 2024 5 min read

Targeted App Install Campaigns: Driving Mobile Adoption for Sneaks Up

SH
SegmentHub Team
Customer Success Stories
Sneaks Up Targeted App Install Campaigns

Case Study Overview

Customer: Sneaks Up (Leading sneaker and sportswear retailer in Türkiye)

Challenge: Increase mobile application installations and foster higher user engagement by capturing the attention of high-intent mobile web visitors through intelligent, personalized banner placements.

For major retail brands, native mobile applications are the ultimate driver of customer loyalty and recurring revenue. Sneaks Up, a premier destination for top-tier sneaker models and sports products from brands like Nike, Jordan, and Adidas, recognized that while their mobile web traffic was exceptionally high, their most engaged and profitable customers were shopping inside their native app.

To seamlessly transition these mobile web visitors into dedicated app users, Sneaks Up integrated SegmentHub. Leveraging our comprehensive Data Management Platform (DMP) and built-in Ad Server capabilities, the retailer deployed hyper-personalized, targeted app install banners based on real-time visitor behavior.

The Scenario

The primary goal was to move away from generic, intrusive pop-ups and instead deliver contextual app install prompts that enhanced the shopping experience rather than disrupting it.

1. Active Visitor Engagement

The journey begins the moment a visitor lands on the Sneaks Up website via a mobile browser. Users explore the latest sneaker releases, browse specific sport categories, and compare items across highly sought-after collections.

2. Real-Time Interest Identification

As the user navigates, SegmentHub works silently in the background, instantly analyzing their browsing journey. It seamlessly gathers data points on:

  • Specific brand affinities (e.g., heavily viewing the Nike Jordan collection).
  • Current and historical website interactions.
  • Previous purchase behaviors and basket sizes.

Crucially, the system determines the visitor's device type (mobile web) and checks if the user has previously installed or logged into the Sneaks Up mobile application.

3. Targeted Banner Placement

For highly engaged mobile web users who do not yet have the app installed, SegmentHub triggers its built-in ad server to deploy segmented app installation banners. Instead of a generic "Download our App" message, the banners are contextually aligned with the user's real-time interest—for instance, displaying an exclusive in-app offer for the exact sneaker brand they are currently browsing. These banners are strategically injected at natural friction points or high-intent moments in the user journey.

"By replacing static pop-ups with highly contextual, interest-driven banners powered by SegmentHub, we transformed passive mobile web browsing into a seamless gateway for active app installations."

Campaign Success & Results

Deploying SegmentHub to deliver these behavior-driven app install banners proved transformational for Sneaks Up’s mobile strategy.

Surge in App Install Rates

Because the prompts were displayed exclusively to relevant users (mobile web visitors without the app) and were tailored to their immediate interests, Sneaks Up experienced a dramatic increase in conversion. The targeted approach completely eliminated ad fatigue, ensuring maximum visibility and likelihood of a download.

Enhanced User Experience & Adoption

Shoppers received personalized, value-driven prompts that made downloading the app feel like the logical next step for a superior shopping experience. This frictionless transition not only improved the immediate adoption rate of the mobile application but set the foundation for significantly higher long-term user engagement and lifetime value.

Conclusion

Through the strategic integration of SegmentHub, Sneaks Up successfully optimized its mobile app installation pipeline. By moving away from one-size-fits-all prompts and embracing real-time data analysis, the retailer was able to deliver highly personalized banners based on exact user journeys.

This intelligent deployment of targeted advertising not only protected the core user experience but substantially increased app adoption rates, ultimately reinforcing Sneaks Up's position as a forward-thinking, market-leading retailer.